Terms & Conditions for Above & Beyond Cleaning & Restoration LLC
Effective Date: [10/20/2020]
Last Updated: [02/15/2025]
Welcome to Above and Beyond Cleaning & Restoration LLC (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website www.aboveandbeyondcleanllc.com (the “Site”) and our cleaning and restoration services (collectively, the “Services”). By accessing our Site or engaging our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or Services.
1. Services Overview
We specialize in providing comprehensive residential and commercial cleaning, power washing, window cleaning, gutter cleaning, and restoration services. Detailed descriptions of our Services are available on our Site. The specific terms, including scope, pricing, and scheduling, will be outlined in individual service agreements or invoices.
A. Booking & Scheduling
Appointment Requests: Clients can request appointments through our Site, by phone, or via email. All appointment requests are subject to availability and confirmation.
Confirmation: Upon receiving a request, we will confirm the appointment details, including date, time, and scope of work, typically within [5-7] business days.
Rescheduling & Cancellations: Clients must provide at least [48] hours notice to reschedule or cancel an appointment. Failure to provide sufficient notice may result in a cancellation fee as detailed in Section 2C.
B. Service Limitations
Scope of Work: While we strive for excellence, certain conditions (e.g., permanent stains, structural damages) may limit the effectiveness of our Services. We will inform clients of any such limitations during the assessment.
Client Preparations: Clients are responsible for securing or removing fragile, valuable, or sentimental items from areas to be serviced. We are not liable for damages to items not properly secured or removed.
2. Pricing, Payments & Refunds
A. Pricing & Estimates
Initial Assessment: We offer virtual & onsite assessments to provide accurate estimates. These assessments help determine the specific needs and costs associated with the requested Services.
Written Estimates: After the assessment, clients will receive a written estimate detailing the scope of work and associated costs. Estimates are valid for [90] days from the date of issuance.
B. Payment Terms
Due Date: Payment is due upon completion of the Services, unless alternative arrangements have been made in writing prior to service delivery.
Accepted Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and cash. Specific payment instructions will be provided in the invoice.
Late Payments: Payments not received within [7] days of the due date may incur a late fee of [5]% of the outstanding balance per [week]. Continued non-payment may result in suspension of Services and potential legal action to recover owed amounts.
C. Cancellation & Refund Policy
Client Cancellations: Cancellations made with less than [48] hours notice may incur a cancellation fee of [20]% of the scheduled service cost.
Company Cancellations: In the rare event we need to cancel or reschedule, we will provide as much notice as possible and offer alternative arrangements or a full refund for any prepayments.
Refunds: If clients are dissatisfied with our Services, they must notify us within [48] hours. We will make reasonable efforts to address concerns, which may include re-performing the Services or offering a partial/full refund, depending on the situation.
3. Client Responsibilities
To ensure efficient and effective service delivery, clients are expected to:
Access Provision: Ensure unobstructed and safe access to the property, including necessary keys, access codes, or permissions.
Utility Availability: Confirm that essential utilities (e.g., water, electricity) are operational during the service period.
Hazard Disclosure: Inform us of any known hazards, such as asbestos, lead paint, unstable structures, or other potential risks that could affect the safety of our team or the effectiveness of our Services.
Pet Management: Secure pets in a safe area away from the service zones to prevent interference or accidents.
4. Service Modifications & Termination
A. Modifications
Client-Initiated Changes: Should clients wish to modify the agreed-upon scope of Services, they must contact us at least [48] hours in advance. We will assess the feasibility of the changes and adjust pricing and scheduling accordingly.
Company-Initiated Changes: We reserve the right to modify the Services if unforeseen circumstances arise (e.g., equipment failure, staff shortages). Clients will be notified promptly, and alternative arrangements will be proposed.
B. Termination
By the Client: Clients may terminate the service agreement with [2] days’ written notice. Any Services rendered up to the termination date will be invoiced accordingly.
By the Company: We may terminate the agreement if clients breach any terms herein, including but not limited to non-payment, unsafe working conditions, or harassment of staff. Termination will be communicated in writing, detailing the reasons.
5. Liability & Indemnification
A. Limitation of Liability
Service Outcomes: While we employ industry best practices, we do not guarantee specific results due to variables beyond our control (e.g., pre-existing conditions, environmental factors).
Damages: Our liability for any claims arising from our Services is limited to the total amount paid by the client for the specific service in question.
B. Indemnification
Clients agree to indemnify and hold harmless Above & Beyond Cleaning & Restoration LLC, its employees, agents, and affiliates from any claims, damages, losses, or expenses arising from:
Client Actions: Misuse of our Services, negligence, or intentional misconduct by the client or third parties on the client’s property.
Third-Party Claims: Any claims brought by third parties resulting from the client’s breach of these Terms or applicable laws.
6. Confidentiality & Privacy
Data Protection: We are committed to protecting client information in accordance with our Privacy Policy. Personal data collected during service engagements will be used solely for service delivery, billing, and communication purposes.
Confidentiality: Both parties agree to keep confidential any proprietary or sensitive information obtained during the course of the service agreement, unless disclosure is required by law.
7. Intellectual Property Rights
Content Ownership: All content on our Site, including text, graphics, logos, and images, is the property of Above & Beyond Cleaning & Restoration LLC or its content suppliers and is protected by intellectual property laws.
Usage Restrictions: Clients and Site visitors may not reproduce, distribute, or exploit any content from our Site without prior written consent.
8. Governing Law & Dispute Resolution
Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising from these Terms or our Services shall first be addressed through good-faith negotiations. If unresolved, disputes will be resolved through mediation or arbitration in accordance with the rules of the [American Arbitration Association (AAA) or relevant local authority], rather than in court. If litigation is necessary, it shall take place in the appropriate courts of New Jersey.
9. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated “Last Updated” date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
10. Contact Information
For any questions, concerns, or disputes regarding these Terms, you may contact us at:
📍 Above & Beyond Cleaning & Restoration LLC
📧 service@aboveandbeyondcleanllc.com
📞 908-343-7005
🌐 Website: www.aboveandbeyondcleanllc.com